Frequently Asked Questions
Everything you need to know about your LELOSI order and our premium products.
What makes LELOSI fibers unique?
LELOSI products are crafted from our signature 'second skin' fibers, designed to offer extreme softness, exceptional durability, and a comfortable stretch that adapts to every body shape.
How long does shipping take within the Czech Republic?
Standard delivery to addresses in the Czech Republic typically takes 2 to 4 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 14-day return window for all unworn and unwashed items. Simply use our online return portal to generate a label and send your items back for a full refund or exchange.
How should I care for my LELOSI apparel?
To maintain the softness and elasticity of the fabric, we recommend washing at 30°C on a gentle cycle. Avoid using fabric softeners and do not tumble dry.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), PayPal, and popular local payment methods including Apple Pay and Google Pay.
How do I choose the right size?
Each product page features a detailed size guide. Since our material is highly elastic, we generally recommend choosing your standard size, but you can consult the measurements for a more precise fit.